General Questions
What is the lifespan of a vending machine?
Under normal maintenance and good operating conditions, a qualified vending machine typically has a lifespan of 5-10 years.
Are the payment systems in vending machines secure?
It’s extremely secure. Our payment system uses industry-standard encryption technology and connects directly with legitimate payment platforms, fully protecting your personal information and funds.
Does this vending machine have CE/FCC/UL certificates?
Yes, our vending machines are fully certified with CE, FCC, and UL standards, ensuring they meet the safety and electrical requirements for the US and European markets. We can provide the digital copies of these certificates upon request.
Is the payment system compatible with local currencies and cards?
Absolutely. Our machines support multi-currency settings and are compatible with international payment protocols (MDB/DEX). We can also pre-install card readers (like Nayax or Ingenico) upon request.
Can I customize the logo and software interface (UI)?
Yes, we offer full OEM/ODM services. We can print your logo on the machine body and customize the Android software interface (launcher) with your brand colors and language.
What is the MOQ for custom branding?
For logo printing, the MOQ is usually 1 unit.
Do you provide training on how to use the machine?
Yes, we provide detailed operation manuals and video tutorials. We also offer 1-on-1 video calls to guide you through the backend system setup.
How do you pack the vending machine to prevent damage during shipping? Do you support door-to-door service?
We use export-standard wooden crates with foam padding and straps to secure the machine. This ensures it can withstand long-distance ocean freight without damage.
